Privacy Policy

Effective Date: January 28, 2026

Welcome to Lumoo (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, place an order, or communicate with us.

1. Information We Collect

When you use our website, we may collect the following information:

Full name
Email address
Phone or WhatsApp number
Delivery address
Billing information
Order history
Payment information (processed securely by our payment providers)
IP address, browser type, and device information
Cookies and website usage data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products to your chosen location
Send order confirmations and delivery updates
Communicate with you via email, phone, or WhatsApp
Provide customer support
Improve our website and services
Prevent fraud and maintain website security
Comply with legal obligations

3. WhatsApp Communications

If you provide your phone number during checkout, Lumoo may send transactional WhatsApp messages, including:

Order confirmation
Payment confirmation
Order processing updates
Delivery notifications
Customer support responses

We will not send promotional or marketing messages through WhatsApp without your consent.

4. Payment Information

Lumoo does not store your payment card details.

Payments are securely processed through trusted third-party payment providers, such as Stripe and other supported payment gateways.

5. Cookies

Our website uses cookies to:

Keep products in your shopping cart
Remember your preferences
Improve website performance
Analyze website traffic
Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

6. Sharing Your Information

We only share your information when necessary with trusted service providers, including:

Payment processors
Delivery and logistics partners
Hosting providers
WhatsApp Business Platform for transactional messaging
Government authorities where required by law

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Request a copy of your personal data

To exercise these rights, please contact us using the information below.

9. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders
Provide customer service
Meet legal, accounting, and tax obligations
Resolve disputes and enforce our agreements

10. Third-Party Services

Our website may use third-party services including:

WooCommerce
WordPress
Stripe
WhatsApp Business Platform
Google Analytics (if enabled)
Other trusted service providers required to operate our online store

These services have their own privacy policies governing how they handle your information.

11. Children’s Privacy

Lumoo does not knowingly collect personal information from children under the age required by applicable law. If we become aware that such information has been collected, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Lumoo

Email: support@lumoo.gm

Website: https://lumoo.gm

WhatsApp: +220 3448883

Thank you for trusting Lumoo.