Terms and Conditions

Effective Date: January 28, 2026

Welcome to Lumoo. These Terms and Conditions (“Terms”) govern your access to and use of the Lumoo website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Lumoo

Lumoo is an online marketplace based in The Gambia, providing groceries, household essentials, beverages, personal care products, and other everyday items for delivery to customers.

2. Eligibility

By using our website, you confirm that you:

Are at least 18 years old or have permission from a parent or legal guardian.
Provide accurate and complete information during registration and checkout.
Will use the website only for lawful purposes.

3. Products and Pricing

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However:

Prices are subject to change without prior notice.
Product images are for illustration purposes and may vary slightly from the actual product.
Occasionally, products may become unavailable after an order has been placed. If this happens, we will contact you regarding a replacement, refund, or cancellation.

4. Orders

When you place an order:

You agree that all information provided is accurate.
You authorize Lumoo to process your order.
You will receive an order confirmation by email and/or WhatsApp where available.

Lumoo reserves the right to refuse or cancel any order in cases of suspected fraud, pricing errors, stock shortages, or other legitimate reasons.

5. Payment

Payments may be made using the payment methods available at checkout.

Orders are processed only after successful payment unless Cash on Delivery or another approved payment method is selected.

Lumoo does not store your payment card information. Payments are securely processed by trusted payment providers.

6. Delivery

We aim to deliver orders within the estimated delivery time shown at checkout. However, delays may occur due to:

Weather conditions
Traffic
Public holidays
Stock availability
Circumstances beyond our control

Delivery charges are displayed before payment.

Customers must provide an accurate delivery address and contact information.

7. Returns and Refunds

If you receive:

A damaged product
An incorrect product
A defective product

Please contact us within 24 hours of delivery.

Perishable goods may not be eligible for return unless they are damaged, expired, or delivered incorrectly.

Approved refunds will be processed using the original payment method where applicable.

8. Customer Accounts

Customers are responsible for:

Keeping login credentials secure.
Maintaining accurate account information.
Not sharing their accounts with others.

Lumoo may suspend or terminate accounts involved in fraudulent or abusive activities.

9. WhatsApp Communications

By providing your phone number, you agree that Lumoo may send transactional WhatsApp messages relating to:

Order confirmations
Payment confirmations
Delivery updates
Customer support communications

Marketing messages will only be sent where you have provided the necessary consent.

10. Intellectual Property

All content on the Lumoo website, including:

Logos
Images
Product descriptions
Graphics
Website design
Text

is owned by or licensed to Lumoo and may not be copied, reproduced, or distributed without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Lumoo shall not be liable for:

Indirect or consequential damages
Loss of profits
Business interruption
Delays caused by third parties or events beyond our control

Our total liability shall not exceed the amount paid for the affected order.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

Lumoo reserves the right to update these Terms and Conditions at any time. Changes become effective once published on this website.

14. Governing Law

These Terms and Conditions are governed by the laws of The Republic of The Gambia. Any disputes shall be subject to the jurisdiction of the competent courts of The Gambia.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Lumoo

Email: support@lumoo.gm

Website: https://lumoo.gm

WhatsApp: +220 3448883

Thank you for shopping with Lumoo.